Customer Service
Global Technical Support
Altix has delivered hundreds of machines, with more than 600 systems currently operating in production facilities worldwide.
Our Customer Service organization ensures reliable technical support and rapid response for customers worlwide.
Altix Customer Service operates through three regional offices: Europe, Asia and North America. This global organization allows our teams to provide responsive assistance close to our customers and adapt support to local requirements.
Our experienced engineers are ready to assist customers worldwide whenever technical support is required.
On-site Support
Altix Service Engineers are highly skilled and qualified to support all aspects of equipment performance, including mechanical, electrical, automation, vision, optical, thermal and IT systems. Installation, preventive maintenance, machine upgrades and application support can all be performed directly on-site.
Preventive Maintenance
Machine data recorded during production allows Altix engineers to generate detailed performance reports including production analysis and error diagnostics. These analyses help identify potential issues early and implement corrective actions that reduce downtime and improve production efficiency.
R&D Support
The Altix R&D department works closely with service engineers and customers. Feedback from the field allows continuous improvement of equipment performance and adaptation to specific customer requirements.
MyAltix Portal
Altix Customer Service records and updates information from customer machines through the MyAltix portal. Customers can access important information at any time, including: incident reports, service history, maintenance records, visit reports, documentation.
Remote Support
All Altix machines can be monitored through secure remote access. This connection allows Altix engineers to perform accurate diagnostics and support customers quickly. Remote intervention often enables faster troubleshooting and quicker return to full production.
Software Upgrades
Altix machines are regularly updated to introduce new functionality and improve system performance. Many updates can be implemented on machines already installed in customer production facilities.
Parts & Inventory
Altix maintains a comprehensive stock of critical spare parts to support customer machines. Parts can be delivered rapidly from headquarters or regional subsidiaries, helping minimize production downtime.
Customized Training
Altix provides comprehensive training programs either at Altix headquarters or directly at the customer’s site. Training is delivered by experienced Altix Service Engineers who are familiar with both the equipment and the specific needs of each customer.
Our Commitment
Altix Customer Service is dedicated to maximizing machine uptime and production performance.
Our global support network combines local service teams, remote diagnostics and worldwide technical expertise to ensure fast and reliable assistance for our customers.
For additional information or support requests, please contact your local Altix Customer Service team.
